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Complaint procedure

You are not satisfied with your podiatrist

Your (sports) podiatrist will do everything to treat your health complaints as well as possible. This is done in consultation with you and only with your permission. However, it may happen that you are not satisfied and that you have a complaint about the treatment itself or the way the (sports) podiatrist treats you. If you are not satisfied with your (sports) podiatrist, it is important that you let her know . For yourself, but also for other patients. To make sure that Profysic Sports podiatry keeps delivering the right quality. 

Submit your complaint to our complaints officer

Do you have a complaint about your podiatrist (a complaint about the provision of care or treatment)? Then you can submit a complaint to our complaints officer. For this you can use the complaint form and email or send it to our practice. There are no costs for processing a complaint.

Discuss your complaint with the podiatrist

We advise you to discuss your complaint with your podiatrist first. If you it difficult to discuss a complaint, you can ask someone to come with you. Do you find it difficult to approach someone directly? Then you can contact Zorgbelang Nederland via 030 299 1970. Regional Zorgbelang organizations are active in the Netherlands. They represent the interests of people in care in the region and are committed to the quality of care. They are connected to each other and to national patient organizations via Zorgbelang Nederland. The Zorgbelang staff can prepare you for an interview with your podiatrist.

What happens if you submit a complaint to the Complaints Officer

  1. You will receive a confirmation of receipt from the complaints officer by email. The complaints officer will examine whether your complaint can be processed. The complaints officer will inform you about the state of affairs within approximately two weeks of receiving your message.
  2. If your complaint cannot be processed by the complaints officer, you will be informed. You will also be informed about possible other options.
  3. If your complaint is handled by the complaints officer, the complaints officer will contact you by telephone. You receive information about the procedure and you can explain your complaint where necessary. It is also discussed whether the podiatrist is aware of the complaint and / or whether you give permission to inform the podiatrist of the complaint. You will be asked to confirm this in writing, you will receive a form for your signature. This gives you permission to submit the complaint to the (sports) podiatrist. The complaints officer will then contact the (sports) podiatrist. The (sports) podiatrist will also receive a copy of your complaint. The (sports) podiatrist has two weeks to respond in writing to your complaint. The complaints officer will mediate between you and the (sports) podiatrist to find a suitable solution.
  4. Within 6 weeks after registration of the complaint, the (sports) podiatrist will make a decision about which measures will be taken as a result of the complaint. These measures are communicated to you and the complaints officer. Optionally, the six week period can be extended by four weeks if care is required.
  5. The care provider must state the reasons, within six weeks at the latest - possibly extended by four weeks if required - after submission of the complaint:

  • to which judgment the investigation of the complaint has led
  • which decisions the care provider has taken about and in response to the complaint
  • the period within the measures decided upon will be implemented

6.    If mediation by the complaints officer has not led to a solution, you can consider submitting your dispute to the independent disputes committee that is registered with the Paramedics Quality Register. The disputes committee meets as often as necessary, this depends on the number of complaints. For the procedure of the Disputes Committee we refer you to the website of the Paramedics Complaints Desk.

The initiated complaint handling procedure will be terminated when

  • you withdraw your complaint in writing before the aforementioned procedure is actually initiated
  • if after mediation or consultation it appears that you agree to the handling of the complaint by the podiatrist
  • you have indicated that you do not agree with the outcome of the complaint handling by the complaints officer
  • you want to submit your dispute regarding the (sports) podiatrist to the disputes committee

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